Installation & Setup

YouDesign Command is quick and easy to install. This guide walks you through the process of setting up YouDesign Command in your ServiceNow environment.

ServiceNow HI-Account required

This document is written primarily for ServiceNow administrators who want to install YouDesign Command and configure it for ServiceNow users.

The installation of the YouDesign Command application needs to be performed by your ServiceNow admin and takes around 10-15 minutes. It is a complete hands-free installation and needs to be performed on all non-production instances (for example, sandbox, development, test, training, pre-production) and the production instance.

After successfully purchasing the YouDesign Command application licenses will be automatically assigned by ServiceNow to your organization's ServiceNow instances but need to be entitled first.

Commercial On-premise Customer?

Here are the instructions for on-premise customers.

Entitlement

To receive entitlement, go to the app details page on the store.

• Login with your HI credentials. Please contact your company HI admin if you do not have credentials.
• Click on Complete Purchase.
• You will be presented with the contract details.
• Accept the Site Terms of Use checkbox and click on the Complete Purchase button.
• Your app will then be entitled to install on your ServiceNow instances.

Installation Instructions

Login to the ServiceNow instance on which you want to install the app.

1. Navigate to System Applications > All Available Applications > All.
2. Filter for All Available Applications and select All.
3. Search for YouDesign Command and select Install.
4. Ensure the Load demo data checkbox is checked to ensure YouDesign Command installs with demo data.
5. From the installation pop-up, select Install.

High-Frequency Scheduled Jobs

Command includes the following high-frequency scheduled jobs to support Data Quality and Lifecycle synchronization:

• PERIODIC: YCM DQ Update Data Quality When Scope Changes
• PERIODIC: YCM DQ Create Data Quality from Recently Created Scoped Fields
• PERIODIC: YCM DQ Update Data Quality for Recently Created/Updated CIs
• PERIODIC: YCM LC Set Lifecycle Stage on Definition Change
• IGNORE: YCM DQ Create Data Quality for CIs Created in Last 15 Minutes

These jobs include conditions to process only the required records, such as records marked for synchronization or recently changed lifecycle definitions. If the related Data Quality or Lifecycle configuration is not used, the jobs are expected to find no matching records and complete quickly.

Administrators should still review these jobs after installation and tune or deactivate them based on customer data volume and operational requirements. The legacy IGNORE job is inactive by default and should remain inactive unless explicitly required.