For the complete documentation index, see llms.txt. This page is also available as Markdown.

License Management

With the License Management Dashboard, you can easily keep track of the number of available editor and reader licenses plus active Designer users.

Configuring the License Management Dashboard

As part of your scheduled daily jobs, the number of licenses assigned in Global Licence settings is compared with the number in use.

For this feature to work, a ServiceNow admin must first set the number of licenses available to your organization in the Global License settings in Diagrams.

To set the number of licenses:

  1. Open Diagrams as described in Diagrams View.

  2. Select the dropdown menu and select Settings.

designer-license_management2.png
  1. Select Licences and enter the number of reader and/or editor licenses available.

designer-license_management3.png

The next time you access the Licence Management Dashboard, it will show the most up-to-date information on how many licenses you have for editors and/or readers.

How to access the License Management Dashboard

Access via ServiceNow app navigator

  1. Open the ServiceNow app navigator.

  2. Filter for Designer >> Configuration and select Licence management.

designer-license_management6.png

You can now see your License Management configuration in detail.

Access via Designer Diagrams

  1. Open the Diagrams view as described in Diagrams View.

  2. Select the dropdown menu and select Licence Dashboard.

designer-license_management2.png

You can now see your License Management configuration in detail.

Features of the License Management Dashboard

The Dashboard consists of four elements. They are:

Dynamic content table

designer-license_management1.png

Basic overview

Column
Elements and explanation

Type

Licenses associated with Readers and Editors

Owned

Total number of licenses available

In Use

Total number of licenses currently in use

Remaining

Total number of licenses still available

Below the table, a status message indicates the current configuration status. Possible status messages include:

Status
Explanation

Configured

The number of licenses has been correctly configured

Not configured

The number of licenses has not been added to Diagram's Global Settings or has not been configured correctly

Non-Compliant

The number of licenses has been correctly configured, but there is an error, such as more licenses in use compared to owned

Designer Admins

This element indicates the number of current admins.

designer-license_management6.png

Pie Chart of users

This element consists of a pie chart that can be set to show the following information:

  • Access Type

  • Role

  • Designer Admin

To cycle through the options, select the dropdown menu and choose your preferred view:

designer-license_management5.png

License User Table

A table showing the number of readers and editors. Select the dropdown icon to reveal additional details about the readers and editors.

designer-license_management4.png

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