Installation & Setup

Guide for ServiceNow admins to install Designer.

ServiceNow HI-Account Required

This guide is intended for ServiceNow administrators who want to install Designer. To follow these instructions, you will need a ServiceNow HI account.

Installing Designer on ServiceNow

If you're a ServiceNow administrator looking to install and configure Designer for your ServiceNow users, follow the steps below.

Prerequisites

Before proceeding with the installation of Designer on your ServiceNow instance, ensure that:

• You have ServiceNow HI credentials to log in to the store

• Your organization has purchased Designer application licenses and they have been entitled by ServiceNow

Entitlement

To receive entitlement for the Designer application:

1. Go to the Designer app details page in the ServiceNow store

2. Log in with your HI credentials (contact your company's ServiceNow admin if you don't have any)

3. Click Complete Purchase

4. Accept the Site Terms of Use checkbox and click Complete Purchase

5. Your app will be entitled to install on your ServiceNow instances

Commercial On-Premise Customer?

Here are the instructions for on-premise customers.

Installation Instructions

After completing the entitlement steps, proceed with the installation:

1. Log in to the ServiceNow instance where you want to install the app

2. Navigate to System Applications > All Available Applications > All

3. Search for Designer and select Install

4. Ensure the Load demo data checkbox is checked

5. From the installation pop-up, select Install

The installation takes around 10-15 minutes and is completely hands-free. Perform it on non-production instances (sandbox, development, test, training, pre-production) and the production instance. A ServiceNow admin must perform this installation.

What's Next

Initial Configuration Steps