> For the complete documentation index, see [llms.txt](https://docs.ins-pi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ins-pi.com/freelucy/readme.md).

# Welcome

YouDesign Freelucy is the visual relationship editor for ServiceNow. Create, remap, and delete CI relationships with drag and drop, across three views, with no metamodel expertise required.

Freelucy is part of the **YouDesign Enterprise Transformation Suite** by ins-pi, and it is **free forever** on the ServiceNow Store.

<figure><img src="/files/asUKKsFpA0yUoqeJxxkK" alt="The three Freelucy views: Classic, Flow, and List"><figcaption><p>Pick the view that fits the task. Your staged edits follow you across all of them.</p></figcaption></figure>

***

## What you can do with Freelucy

* **Create relationships** between any ServiceNow CIs by drag and drop
* **Remap relationships** in a single gesture when something changes
* **Delete relationships** the same way, with no form digging and no scripting
* **Work the way you think** in three views: Classic, Flow, and List
* **Stay compliant** with your CSDM. Freelucy only allows relationships your metamodel permits
* **Review before commit** so nothing touches your CMDB until you say so

***

## Why Freelucy exists

Accurate CI relationships are the backbone of impact analysis, change planning, service mapping, and CMDB health. But editing them in standard ServiceNow takes time and expertise. Relationship pickers, related lists, and reference fields are powerful but unforgiving.

Freelucy turns that work into a visual gesture. It respects your CSDM and metamodel governance, suggests only relationships that are actually allowed, and gives you a review step before anything is persisted.

## Three ways to see the same record

Every view edits the same record and shares the same staged changes. Switch anytime, and your work comes with you.

* **Classic** is the original canvas: your primary element in the center with relationships radiating out.
* **Flow** lays upstream and downstream out in two columns, with search, grouping, and filters.
* **List** is a fast, read-only field reference for the current record.

{% hint style="info" %}
**Free forever, no end-user licenses.** Freelucy is a scoped application that uses core ServiceNow functionality. It introduces no custom tables and requires no additional ServiceNow end-user licenses.
{% endhint %}

## Get Freelucy

ServiceNow administrators with a HI account can install Freelucy from the [ServiceNow Store](https://ins-pi.com/getfreelucy) at no cost.

Next: [Install Freelucy](/freelucy/get-the-app/install.md)

## Start here

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Install Freelucy</strong></td><td>Get it from the ServiceNow Store and install it on your instance.</td><td><a href="/pages/hw8Kv2cqb0EITrFijtKn">/pages/hw8Kv2cqb0EITrFijtKn</a></td></tr><tr><td><strong>Pick a record</strong></td><td>Open the editor and choose the CI you want to map.</td><td><a href="/pages/264XfVSNDqRw4Ih2IvtB">/pages/264XfVSNDqRw4Ih2IvtB</a></td></tr><tr><td><strong>Configure Freelucy</strong></td><td>Set up access, scope privileges, and suggested relationships.</td><td><a href="/pages/S3rlEijsEUTA9iNkNw7H">/pages/S3rlEijsEUTA9iNkNw7H</a></td></tr></tbody></table>

***

## Need help?

If you can't find what you're looking for, reach out at [ins-pi.com/support](https://www.ins-pi.com/support).


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