# Welcome

YouDesign Freelucy is the visual relationship editor for ServiceNow. Create, remap, and delete CI relationships with drag and drop — no metamodel expertise required.

Freelucy is part of the **YouDesign Enterprise Transformation Suite** by ins-pi, and it is **free forever** on the ServiceNow Store.

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## What you can do with Freelucy

* **Create relationships** between any ServiceNow CIs by drag and drop
* **Remap relationships** in a single gesture when something changes
* **Delete relationships** the same way — no form digging, no scripting
* **Stay compliant** with your CSDM. Freelucy only allows relationships your metamodel permits
* **Review before commit** so nothing touches your CMDB until you say so

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## Why Freelucy exists

Accurate CI relationships are the backbone of impact analysis, change planning, service mapping, and CMDB health. But editing them in standard ServiceNow takes time and expertise — relationship pickers, related lists, and reference fields are powerful but unforgiving.

Freelucy turns that work into a visual gesture. It respects your CSDM and metamodel governance, suggests only relationships that are actually allowed, and gives you a review step before anything is persisted.

## What Freelucy does

* **Create relationships** between CIs by dragging one onto another
* **Remap relationships** by dragging a connection to a new endpoint
* **Delete relationships** by dragging a connection off the canvas
* **Restrict by metamodel** — only suggested or admin-approved relationships can be created
* **Stage and review** changes on the canvas before committing to ServiceNow

## How it fits

Freelucy is part of the **YouDesign Enterprise Transformation Suite** — five products that work together to design, govern, and transform your enterprise on ServiceNow. Freelucy is the lightweight entry point: it solves the relationship-editing problem for everyone, free of charge, forever.

{% hint style="info" %}
**Free forever, no end-user licenses.** Freelucy is a scoped application that uses core ServiceNow functionality. It introduces no custom tables and requires no additional ServiceNow end-user licenses.
{% endhint %}

## Get Freelucy

ServiceNow administrators with a HI account can install Freelucy from the [ServiceNow Store](https://ins-pi.com/getfreelucy) at no cost.

Next: [Install Freelucy](/freelucy/get-the-app/install.md)

## Start here

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Install Freelucy</strong></td><td>Get it from the ServiceNow Store and install it on your instance.</td><td><a href="/pages/hw8Kv2cqb0EITrFijtKn">/pages/hw8Kv2cqb0EITrFijtKn</a></td></tr><tr><td><strong>Configure Freelucy</strong></td><td>Set up access, scope privileges, and suggested relationships.</td><td><a href="/pages/S3rlEijsEUTA9iNkNw7H">/pages/S3rlEijsEUTA9iNkNw7H</a></td></tr><tr><td><strong>Use Freelucy</strong></td><td>Create, remap, and delete relationships from any CI.</td><td><a href="/pages/BmulIkKU0NidGEU5hnD9">/pages/BmulIkKU0NidGEU5hnD9</a></td></tr></tbody></table>

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## Need help?

If you can't find what you're looking for, reach out at [ins-pi.com/support](https://www.ins-pi.com/support).


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