Manage cross-scope privileges

Let Freelucy read the ServiceNow tables your users need to map.

YouDesign Freelucy is a scoped ServiceNow application. Freelucy does not enforce any cross-scope restrictions of its own — whether it can read a table is governed by ServiceNow's cross-scope access protection, which is a setting on the target table's application. Most ServiceNow tables don't enforce it, so Freelucy reads them out of the box. But when a table you need to map enforces cross-scope access, ServiceNow blocks Freelucy from reading it until you grant access with an Application Cross-Scope Privilege.

When you need this

You only need a cross-scope privilege when a table you want to map enforces cross-scope access — Freelucy already reads tables that don't. The usual signs that a table is enforcing it:

• A table you want to map relationships on doesn't appear in Freelucy's table picker.
• Freelucy returns an empty result when you know records exist on a table.
• A custom CI table you've added isn't readable in Freelucy.

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Step 1 — Set the application scope to Freelucy

Cross-scope privileges are created in the scope of the consumer application — Freelucy.

1. Click the globe icon at the top right of the menu bar.
2. Open Application scope and filter for Freelucy.
3. Select Freelucy.

On YouDesign Command? If you're using the Visual Relationship Editor inside YouDesign Command (formerly UPM-X), set the application scope to Command instead of Freelucy.

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Step 2 — Create the cross-scope privilege

1. Click All and filter for Application Cross-Scope.
2. Open Application Cross-Scope Access. (Or go directly to the sys_scope_privilege table.)
3. Click New.
4. Fill in the new record:

   • Target name — the technical name of the table you want Freelucy to access.
   • Operation — choose Read. This lets Freelucy read all records on the target table.
5. Set Status to Allowed.
6. Save.

Freelucy can now read records from that table. If the table also has a suggested relationship defined, it will appear in the table picker.

Want more depth? ServiceNow's documentation on Cross Scope Privileges covers the full mechanism, including write, create, and delete operations.

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What's next

Continue with Manage suggested relationships.