Enable relationship deletion

Authorize Freelucy to delete CI relationships.

By default, Freelucy cannot delete relationships from cmdb_rel_ci. ServiceNow scoped applications need explicit authorization to delete records on that table. You grant it once, in the global scope, using either of two methods.

Global scope, System Administrator. A System Administrator must perform these steps in the Global application scope.

Pick one of the two methods below. They achieve the same result.

Method A — Authorize via the `cmdb_rel_ci` table

Use this method if you prefer to make the change directly on the table definition.

From the ServiceNow homepage, click All and filter for System Definition, then open Tables.
Search for cmdb_rel_ci under Name.
Open CI Relationship.
Click the Application Access tab.
Tick the Can delete checkbox and save.

Users with the Editor role can now delete relationships in Freelucy.

Method B — Authorize via an Update Set

Use this method if you prefer to deploy the change as a packaged Update Set, for example through your normal change pipeline.

Download the Allow Freelucy Deleting Relationships Update Set and unzip it. You should see a file named UPDATE SET Allow LUCY Deleting Relationships.xml.
From the ServiceNow homepage, click All and filter for Retrieved Update Sets.
Open Retrieved Update Sets.
Click Import Update Set from XML.
Click Browse, pick the XML file, and click Upload.
Open Allow Freelucy Deleting Relationships.
Click Preview Update Set.
When the preview succeeds, close the dialog.
Click Commit Update Set.
When the commit succeeds, close the dialog.