Grant access to users

Assign the Editor or Reader role so the right people can use Freelucy.

Freelucy ships with two roles. Assign them through standard ServiceNow user administration — to individual users, or, preferably, to groups.

The two roles

Role	Technical name	Inherits	What it allows
Editor	x_inpgh_lucy.editor	Reader	Create, remap, and delete relationships, and commit changes.
Reader	x_inpgh_lucy.reader	—	View existing relationships of a CI in read-only mode.

The Editor role contains the Reader role, so you only ever need to assign one or the other — not both.

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Assign a role to a group (recommended)

Best practice. Assign roles to groups, not individual users. It scales better and survives team changes without manual cleanup.

1. From the ServiceNow homepage, click All and filter for User Administration, then open Groups.

   
2. Open the group that should receive Freelucy access.

3. On the Roles tab, click Edit.

4. Filter by x_inpgh_lucy and select Editor or Reader.

   
5. Click the right arrow to add the role to the Roles List.

6. Click Save.

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Assign a role to an individual user

Use this only when group-based assignment is not appropriate (for example, a one-off pilot user).

1. From the ServiceNow homepage, click All and filter for User Administration, then open Users.

   
2. Open the user record.

3. On the Roles tab, click Edit.

4. Filter by x_inpgh_lucy and select the role.

   
5. Click the right arrow to add the role to the Roles List.

6. Click Save.

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What's next

Continue with Manage cross-scope privileges.