Installation & Setup

Get Freelucy from the ServiceNow Store and install it on your instance.

YouDesign Freelucy is free on the ServiceNow Store. Installation is a two-step flow: get it from the Store with a HI account, then install it on each ServiceNow instance where you need it.

HI account required. The initial purchase from the ServiceNow Store must be done by a ServiceNow administrator with HI account access.

Step 1 — Get Freelucy from the ServiceNow Store

1. Go to the ServiceNow Store.
2. Search for YouDesign Freelucy.
3. Open the YouDesign Freelucy listing under Apps and Solutions.
4. Click Get.
5. Sign in with your HI account credentials and complete the request.

Freelucy is now linked to your company and available for installation on every instance through System Applications.

Step 2 — Install Freelucy on a ServiceNow instance

Repeat this step on each instance (production and sub-prod) where you want Freelucy to run.

1. Log in to the instance as an administrator.
2. Open All and filter for System Applications.
3. Open All Available Applications > All.
4. Search for YouDesign Freelucy.
5. Click Install.

When the install finishes, Freelucy is active on the instance.

No demo data, no default tables. Freelucy installs clean. Your administrator must configure cross-scope privileges and suggested relationships to expose the tables your users actually work with. See Configuration.

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What's next

You have Freelucy installed. Before users can edit relationships, do two things:

1. Configure access and scope. See Configuration overview.
2. Walk through your first relationship edit. See How relationships work in Freelucy.