Architecture
How Freelucy is built and how it sits inside ServiceNow.
Freelucy is a scoped ServiceNow application that runs entirely inside your ServiceNow instance. It introduces no custom tables, requires no integrations, and reads only the tables your administrators authorize through cross-scope privileges.
The diagram below summarizes the application architecture as of version 3.
What this means in practice
100% on ServiceNow. Freelucy runs natively. There is no external service, no integration to configure, no data leaving your instance.
No custom tables. Freelucy uses core ServiceNow constructs —
cmdb_rel_ci,cmdb_rel_type, scoped roles, and cross-scope privileges. Nothing new is introduced into your data model.No additional licenses. Because no custom tables are added, no additional ServiceNow end-user licenses are required to use Freelucy.
Governed access. Administrators control which tables Freelucy can read (cross-scope privileges) and which class pairs users can connect (suggested relationships). Users only see what your governance allows.
Built on Now™ certified. Freelucy holds ServiceNow's highest technical designation for partner applications, meaning it has been designed and tested for fast, agile, resilient, and secure interaction on the Now Platform.
What's next
See Configuration overview for the administrator setup that activates this architecture for your users.
See Roadmap for upcoming versions and ServiceNow release support.
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