How relationships work in Freelucy

Open Freelucy from any CI and start mapping.

Freelucy opens on a single CI — your primary element, shown in the center of the canvas. From there, you drag other elements onto the primary element to create relationships, drag connections to remap them, or drag connections off to delete them.

Nothing is written to your CMDB until you click Commit Changes. Until then, every edit is a stage on the canvas.

The mental model

Primary element. The record you opened Freelucy from. It sits in the center.
Connection points. Two circles on the primary element — left for upstream, right for downstream.
Picker (sidebar). Choose a target table, then drag elements from it onto the primary element.
Canvas. Where you stage edits visually.
Commit. A two-step gate: stage edits → review → commit to ServiceNow.

You can only map allowed relationships. Freelucy shows tables and relationship types that are defined as Suggested Relationships or approved by your administrator. If you need a relationship that's not available, ask your administrator to add it. See Manage suggested relationships.

Open Freelucy

Open the application navigator and filter for the table that holds your starting CI — for example, cmdb_ci_business_capability.
Open the record you want to map relationships from.
Click Edit Relationships on the form.