1. Installation & Entitlement

The installation of Designer is easy but is an admin task! Before the application can be installed, ServiceNow has to entitle the licenses on your company's instances first.

ServiceNow HI-Account required

The installation of the Designer application needs to be performed by your ServiceNow admin and takes around 10-15 minutes. It is a full handsfree installation and needs to be performed on the non-production instances e.g. sandbox, development, test, training, pre-production, and on the production instance.

After the successful purchase of the Designer application licenses will be automatically assigned by ServiceNow to your organization's ServiceNow instances but need to be entitled first.

Commercial On-premise Customer?

Here are the instructions for on-premise customers.


To receive entitlement go to the app details page on the store.

  • Log in with your HI credentials. Please contact your company HI admin if you do not have credentials
  • Click on Complete Purchase
  • You will be presented with the contract details
  • Accept the Site Terms of Use checkbox and click on the Complete Purchase button
    Your app will then be entitled to install on your ServiceNow instances. 

Installation Instructions

To install the application:

Log in to the ServiceNow instance on which you want to install the app.

๐Ÿ… Navigate to System Applications > All Available Applications > All.


๐Ÿ…‘ Search for the "Designer" Application.
๐Ÿ…’ Select the latest version. The letters are indicating the supported ServiceNow version e.g. O=Orlando, P=Paris, R=Rome etc.
๐Ÿ…“ Click on Install.
๐Ÿ…” Check the "Load demo data" to install the application with demo data.
๐Ÿ…• Click on Install. The application is automatically installed onto your instance.


Install with Demo Data

Selecting the option โ€˜Install with Demo Dataโ€˜ will install the application with example Diagrams, indicators, and relationship definitions.