Tips & Best Practices
Small habits make the AI assistant dramatically faster and more accurate. These are the practices that consistently produce better results.
Write Better Prompts
Be specific. Replace "make it look better" with "change the server nodes to blue and arrange them in a row." The AI isn't guessing your intent — it's using the words you give it.
Include counts and names. "Add three API gateway nodes" beats "add some API gateways."
State what to do, not what not to do. "Use dashed lines for internal connections" works better than "don't use solid lines for internal connections."
Be Precise About What to Change
Use @mentions to pinpoint exactly which elements you want to modify, especially in complex diagrams. See @Mentions & Context.
Select first, then ask. Select the elements on the canvas and use @Selected in your message — often faster than typing each name.
Always Review Before Applying
The preview is there for a reason. Check it carefully before committing, especially for:
Large changes (10+ elements) — use the expanded full-screen preview.
Renames or rewires of existing elements — it's easy to miss a mis-wired link in a thumbnail.
Anything on a shared board — others see what you commit.
Reposition Before You Commit
After you Merge or Add, the staged changes show on the canvas with a dashed green boundary — drag the whole boundary around to place the new content exactly where you want it before committing.
Use the Right Tool for the Job
Fix typos or translate labels
Group related nodes
Create or modify shapes and connections
Ask a question about your ServiceNow data
Recreate a hand-drawn diagram
Iterate, Don't Restart
You don't need to get the perfect result on the first try. Reply with corrections:
"Move the database node a bit to the right."
"Change the link color to green."
"Rename the top-left shape to 'API Gateway'."
The AI keeps the context of the current session, so short follow-ups work well.
Start from Suggestions When Stuck
If you're not sure what to ask, open a new chat and click one of the quick-start suggestion cards. They're good examples of the kinds of prompts the AI handles well.
Keep Sessions Focused
Use separate sessions for separate lines of work. Unrelated context can confuse the AI and slow down responses. See Managing Chat Sessions.
Respect the Preview Flow
Don't skip the preview, even if it feels faster. The green staged area is also your undo — once you commit, undoing a large AI change manually is painful.
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