List View
List View embeds live ServiceNow data directly into your board as a tabular view. Instead of drawing a shape per record, you drop a table into a List View container and every matching record appears as a row — automatically refreshed when the underlying ServiceNow data changes.
Use List View when:
You want to show a dataset alongside a diagram (e.g. a capability map on the left, a list of supporting applications on the right).
The records are too many for a useful node-and-link view.
Stakeholders need to see specific field values like steward, user base, lifecycle status in a scannable grid.
The data will change frequently and you want the visualization to track ServiceNow without manual updates.
Adding a List View
Open the left sidebar and click Visualizations.
Drag the List View tile onto the canvas (or click-then-click to place).
An empty List View container appears with the prompt "Open the Data Hub and place your items here…"
Populating the List View
Click the Data Hub icon in the control bar to open the Data Hub.
Select the table you want to list (e.g. Business Application).
Drag either:
The table name — shows every record of that type (subject to filters)
A specific record — narrows the list to that single item's details
Drop onto the List View container.
The list populates with rows from ServiceNow.
What Appears in the List
Each row shows the ServiceNow record's field values, laid out in columns. The columns default to the fields configured for the shape (see Shape Fields on the admin side). Sample columns for a Business Application table might include:
Data Currentness
Steward
User base
Internal Lifecycle
Data Completeness
Name
Description
Pagination
Large result sets are paginated inside the List View container:
Rows per page — adjustable at the bottom of the list
Page navigation —
<and>arrows with a "1–10 of 80"-style range indicatorUsers inside the board (edit or presentation mode) can flip pages without leaving the board.
Live Updates
Data in the List View reflects the current state of the ServiceNow records at load time and refreshes when the board is reopened or a record-watcher update fires. Edits to records in ServiceNow appear automatically — no manual diagram refresh.
This makes List View a useful companion to dashboards that need to stay accurate even when the diagram author isn't actively editing.
List View vs. Other Visualizations
Record-level detail, many rows, changes over time
List View
Parent/child hierarchy
Central element with multiple levels of related data
Task-flow with status lanes
List View is intentionally minimal. If you need to highlight anomalies, pair it with Realtime Indicators on the individual records, or embed it alongside a relationship-based visualization.
Tips
Use filters to scope the list. Apply a Data Hub filter before dropping the table to limit what shows up.
Combine with a hierarchy or context map — one side shows structure, the other shows the data detail.
Keep the List View reasonably sized. Very large lists slow board loads; use filters or use pagination deliberately.
Check which fields are configured. If the columns aren't what you expected, the fields shown come from the Shape Fields configured for the underlying shape — an admin can expose more.
Limits & Gotchas
List View doesn't support drawing relationships from/to rows. Each row is a live data record, not a draggable shape.
Sorting and column customization are limited in v26 — the list shows the fields configured in Shape Fields, in that order.
Locked List Views can't be edited — lock state hides edit controls; remove the lock to re-target the view.
List View respects user ACLs. Users only see rows they're permitted to read in ServiceNow — if a user's list looks sparse, check their role access to the underlying records.
The list is read-only on the board. Editing a record's fields is done through the Data Panel on a separate shape, or through the ServiceNow form.
Related
Data Hub — the source of the records displayed
Shape Fields — controls which columns appear
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